Amazon is seeking an experienced risk/fraud leader who will champion efforts to prevent, detect, and mitigate fraud and abuse related to Amazon’s Gift Card business in Japan. This role will serve as the primary Gift Card Business Point of Contact for GC fraud/abuse issues and will liaise with Legal, Product, Risk, Compliance, CS and other stakeholder groups (i.e. CS, TRMS). The Risk Manager will lead expansion of the fraud management program for Amazon Japan’s Gift Card business, which will involve developing new fraud/abuse detection tools, defining and implementing new processes, policies, procedures, and managing the investigation efforts for active cases in order to improve financial and operational performance for the company, as well as to mitigate financial, operational, and reputational risks with our Customers, Clients, Vendors, and Partners.
The primary responsibilities for this role will include managing an effective intake/reporting process for fraud/abuse events, ensuring the adequacy, alignment, and awareness of internal policies and processes for issue response, identifying and implementing new detective controls and monitoring reports, defining key metrics, and ultimately, reporting on program results and effectiveness to stakeholders and senior management. The Risk Manager will also engage with Amazon GC Vendors, and Partners and participate in industry forums to stay abreast of emerging trends and best practices.
In addition to monitoring for known fraud scenarios (MOs) on an ongoing basis, the Risk Manager will work to identify new trends and MOs, and incorporate feedback into requirements to prioritize enhancements to monitoring and investigative tools and processes in order to close identified gaps. The Risk Manager will use good judgment to plan and prioritize ongoing investigations, manage escalations, and deliver projects and enhancements to better prevent, detect, and mitigate GC related fraud/abuse going forward.
This position also requires a candidate who has the ability to quickly build trust, communicate effectively, drive process improvements, and keep pace with our explosive growth, while motivating others to meet the challenges of a deadline-driven environment. Given the global nature of our business, some travel (10%) should be expected. This newly created position will report into the Corporate Gift Card Business.
Core Responsibilities:
The Risk Manager provides strategic direction and tactical support for Amazon’s Gift Card Fraud Program, particularly for external uses cases globally. In this role, you will apply your financial services Risk/Fraud experience to:
· Liaise with Fraud team as well as Legal, Risk, Compliance, PR and other stakeholder groups (i.e. CS, TRMS) to prevent, detect, and mitigate GC fraud/abuse globally.
· Maintain, enhance, and streamline intake processes for tracking, assessing, triaging, and resolving GC fraud/abuse related events that are reported by both internal and external sources.
· Develop and maintain an inventory of GC fraud/abuse related policies, procedures, and controls, ensuring awareness and alignment across the company. Act as a GC partner re: all fraud/abuse issues and program priorities.
· Engage with external partners, distributors, and vendors; participate in industry forums to remain aware of emerging trends and best practices.
· Scope necessary resources and appropriate alignment of monitoring and investigation activities for unusual Gift Card related transactions and behavior that could indicate fraud or abuse.
· Communicate identified risks, and report confirmed fraud cases to stakeholders and senior management.
· Manage emerging issues and fraud-related escalations with a high sense of urgency;
· Maintain inventory of GC external fraud scenarios (MOs); Identify trends/patterns of unusual behavior and document new fraud scenarios.
· Leverage learnings to develop new tools for fraud prevention; provide inputs to improve automated fraud detection tools/models by creating new system rules; and enhance manual investigation procedures.
· Define and develop metrics to measure the effectiveness of fraud detection tools and procedures.
· Identify, communicate, and champion process improvement opportunities to eliminate or reduce fraud/abuse risk moving forward through policies, processes, and/or controls. Provide training on best practices to necessary audiences.
· Contribute to and/or lead other special projects to reduce fraud-related losses while maintaining focus on positive customer experience.
· Maintain the confidentiality of all information obtained during the investigations process.

· 5+ years of experience in Risk, Compliance, Fraud, or Audit, preferably in a business software, consumer financial services, retail or online services company.
· 5+ years of experience in Program Management for Risk/Fraud/Loss Prevention investigations and fraud scenarios.
· Strong internal and external customer focus.
· Excellent communication skills, both verbal and written. Ability to communicate with a wide variety of audiences both internal and external to the company. Ability to compose clear, concise, and correct written responses on complex issues.
· Must possess a sense of urgency and an appreciation for working in a fast-paced, deadline oriented environment. Ability to manage multiple priorities simultaneously. · Experience working with cross-functional teams, i.e. Legal, HR, Risk/Compliance, Security, and Audit.
· Strong analytical and problem-solving skills.
· Demonstrated ability to manage, motivate, and influence work and team behaviors.
· Demonstrated positive, results oriented attitude and passion for customer experience
· Ability to maintain high levels of confidentiality and data security standards
· Experience with Microsoft Office, including Outlook, Word, and Excel.

· Bias for action, strong work ethic, and desire to achieve excellence
· Deep “cross-functional” experience with a proven record of achieving results when partnering with multiple groups
· Knowledge of Credit and Debit payments systems, especially Prepaid (Gift Card) products
· Prior experience in a B2B environment, interacting and communicating with external corporate clients, vendors, and partners
· Relevant Audit, Risk, or Security certifications (CIA, CISA, CISSP, CISM)
· Experience in Amazon CS or TRMS, familiarity with Amazon business processes and tools (e.g. CSC, CTI)