The Amazon Education team is seeking an experienced Customer Success Operations Manager to on-board and support the overall success of our enterprise customers. The Customer Success Operations Manager role is part of a very collaborative team and will work closely with Sales, Product, Content, Finance, and Engineering teams.
Job responsibilities include:
· Provide premier support for named enterprise customers
· On-board new enterprise customers
· Own the ongoing delivery of implementation projects that arise from product or customer changes
· Communicate best-practices to customers
· Troubleshoot on behalf of customers – identify and mitigate delivery risks and issues
· Work with product management to train and support the customer service team
· Help customers be successful on their own – identify ways to coach customers to be self-sufficient at scale
· Create standard artifacts and documentation to support implementations and best-practices

· BA/BS degree or relevant experience
· Tech savvy and able to quickly learn and navigate new applications
· Demonstrated ability to manage customer relationships
· Experience managing numerous requests and time demands concurrently
· Good instincts and business judgement
· Excellent listening and communication (verbal and written) skills
· Highly organized
· Detail oriented

· Customer support experience
· Demonstrated ability to improvise and problem solve.
· Excellent research and diagnosis skills, solution oriented.